Shipping Rates and Policies

We’re delighted to offer you an exceptional shopping experience, including hassle-free shipping options to ensure your orders reach you promptly and securely. Please read below for important details regarding our shipping policy:

Flat Rate Shipping: At Chico Nova, we believe in simplicity and transparency, which is why we offer flat rate shipping for all orders. Regardless of the size or weight of your package, you’ll enjoy the convenience of a flat shipping fee.

Shipping Costs:

  • United States: $8 flat rate shipping fee per order.
  • Worldwide:  $12 flat rate shipping fee per order.

    Key Points to Remember:

    • Shipping costs are calculated after discounts.
    • Currently, we do not offer express shipping services.
    • Please be aware that customs and duty fees may apply, which are not within our control.

    Estimated Delivery Times:

    • Each of our products is crafted with care and made to order, which may require additional time.
    • We typically fulfill orders within a few days, but items that are hand-sewn or customized may take longer.
    • Standard shipping generally takes between 3 to 10 business days for delivery.
    • International shipments may take longer, especially during holiday periods.

    International Shipping and Customs Fees:

    • International shipments may be subject to customs and/or duty fees based on factors like weight, value, and size.
    • Customs fees are the responsibility of the recipient and are determined by the destination country's customs authorities.
    • Canadian customers may benefit from reduced customs fees due to the USMCA trade agreement.

    Lost Packages:

    • Once your package is in transit, the responsibility shifts to the shipping service.
    • If you encounter any issues with your order, please reach out to us with your order number, and we'll assist you as best we can.

    Tracking Information:

    • Please note that not all products come with a tracking number.
    • If your order contains a mix of products with and without tracking, they will be managed separately.
    • The absence of a tracking number for certain items does not indicate any issues with your order.

    Contacting Us

    If there are any questions regarding this shipping policy, you may email us: support@chiconova.com