Refund & Exchange Policy
At Chico Nova, we take pride in offering a diverse range of products, each uniquely crafted to your specifications. It's important to note that we operate on a print-on-demand basis, meaning that every order is custom-made specifically for you upon purchase. As a result, we do not maintain an inventory of pre-made items.
Due to the nature of our model, we are unable to accept returns or exchanges unless there is a manufacturing defect or damage to the product upon receipt.
Proof
For any issues, record the item’s unpacking with a video or take pictures. This helps prove the condition it arrived in.
Damage Policy
- Report within 7 days: If an item arrives damaged, tell us within 7 days. Show us the video or pictures as proof.
- We'll replace it for free if the damage wasn't your fault.
Defect Policy
- Report within 30 days: If you find a manufacturing defect within 30 days, let us know and provide any proof.
- Free replacement: If the defect is from us, we’ll replace the item at no cost to you.
Policy Limitation:
Unfortunately, we cannot accommodate refunds for purchases made after 30 days. We appreciate your understanding. If you need assistance, feel free to contact our customer support team.
Contact Us
If there are any questions regarding this refund & exchange policy, you may email us: support@chiconova.com